What to expect when you call 911:
FIRST THINGS FIRST:
Remain calm and give direct answers to the questions being askedSpeak slowly and clearly--in order to send the correct type of help the dispatcher will ask additional questions.ALL QUESTIONS ARE IMPORTANT!
CRITICAL INFORMATION THE DISPATCHER NEEDS TO KNOW:
WHAT'S THE ADDRESS OF THE EMERGENCY
WHAT'S THE PHONE NUMBER YOU'RE CALLING FROM
WHAT'S THE EXACT PROBLEM
ARE YOU WITH THE PATIENT
ARE THEY CONSCIOUS (YES or NO)
ARE THEY BREATHING (YES or NO)
Please note: The dispatcher may also provide you with critical pre-arrival instructions, such as CPR, Heimlich maneuver or bleeding control.
HOW TO HELP BEFORE EMERGENCY SERVICES ARRIVE:
ASSURE THE PATIENT help is on the way
DIRECT SOMEONE TO WAIT OUT FRONT to help wave the help down
TURN ON PORCH LIGHT if visibility is poor or dark
GATHER AND MAKE A LIST OF PATIENT'S CURRENT MEDICATIONS
Of course these are not applicable to all emergencies, such as a need for law enforcement. Please answer all questions asked as they are all pertinent information.