First Things First

If you need emergency assistance, remain as calm as possible and answer the dispatcher’s questions clearly and directly. Speak slowly and provide as much accurate information as you can. Remember, if you are calling for someone else that you are not with, have as much information as possible or try and have them call if they can. This will help prevent from delaying care.

Dispatchers are trained to quickly gather important details in order to send the appropriate emergency responders to your location. Even if questions may seem repetitive or unnecessary, every question is important and helps responders prepare before they arrive.

Do not hang up unless the dispatcher tells you it is okay to do so.

Important Information the Dispatcher May Ask For

Be prepared to provide the following information:

● Do you need Police, Fire, or Medical

● The exact address or location of the emergency

● The phone number you are calling from

● The type of emergency or what happened

● Whether you are with the injured or ill person

● The approximate age of the patient

● Whether the person is conscious

● Whether the person is breathing normally

Depending on the situation, the dispatcher may ask additional questions to better assist emergency responders.

Pre-Arrival Instructions

In some emergencies, the dispatcher may provide life-saving instructions over the phone before responders arrive. These instructions may include:

● CPR instructions

● Bleeding control

● Heimlich maneuver guidance

● Childbirth assistance

● Safety instructions during medical, fire, or law enforcement emergencies

Please listen carefully and follow all instructions given by the dispatcher.

How You Can Help Before Responders Arrive

While waiting for emergency personnel:

● Stay with the patient if it is safe to do so

● Reassure the patient that help is on the way

● Send someone outside to guide responders to the correct location

● Turn on outside lights if it is dark or visibility is poor

● Secure pets or livestock if possible

● Gather a list of current medications and important medical information, if available

● Unlock gates or doors if it is safe to do so

Every Emergency Is Different

Not all emergencies involve medical situations. For law enforcement, fire, traffic accidents, or other emergencies, dispatchers may ask different questions based on the situation. All questions are asked to help ensure the safety of callers, responders, and the community.

Your cooperation and accurate information help emergency personnel respond as quickly and effectively as possible.